Refund Policy
Last updated: September 2026
General Policy
Listing a product on BidToRank is free. The only paid feature is Advertise — $20 per placement (sidebar or feed) for 24 hours, paid 50% upfront and 50% once the ad is live. Ad payments are non-refundable once your ad has gone live — the service is considered delivered the moment your ad starts showing.
When Are Refunds Given?
Your ad is live or has finished its 24-hour run
NoThe service has been delivered — your ad was shown in the sidebar and/or feed.
Deposit paid but your ad never went live
YesService was not delivered — your 50% deposit is refunded in full within 5 business days.
Duplicate payment
YesThe excess amount is refunded within 5 business days.
You change your mind after your ad goes live
NoThe service has already been delivered (your ad is live).
Ad declined by our team
YesIf we decline your ad before it goes live, your deposit is fully refunded.
Ad removed for breaking our content rules
NoAds must follow the same content rules as listings — see our Terms.
How to Request a Refund
- 1
Contact our support team via email with your payment details.
- 2
We verify your payment and your ad's status.
- 3
If eligible, your refund is processed within 5 business days.
- 4
The refund is sent back using the same method you paid with.
Disputes
You can raise a payment dispute within 7 days of your transaction. Disputes are reviewed within 48 hours, and our final decision is communicated to you via email.
Contact Us
For refund requests or questions about this policy, reach out to our support team via the email address provided on your listing's confirmation, or through our FAQ page.